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Warranty

Warranty

Select Petsumi devices are covered by a 12-month warranty against defects in materials and workmanship under normal use.

ProductWarranty Period
🪣 Automatic Litter Boxes12 months
💧 Water Fountains12 months
🍽️ Smart Feeders12 months
✂️ Grooming Kits12 months
📹 Pet Cameras12 months

✅ What The Warranty Covers

✓ Covered

  • ✓ Damage not caused by the user, under normal use
  • ✓ Defects in materials or workmanship

✕ Not covered

  • ✕ Consumables such as cat litter and filters
  • ✕ Products beyond their warranty period
  • ✕ Refurbished products
  • ✕ Damage from misuse, accidents, or natural disasters
  • ✕ Repairs done by unauthorized service centers
  • ✕ Items without valid proof of purchase

🧾 Proof Of Purchase

Keep your order confirmation email, since it is your proof of purchase. A warranty claim cannot be processed without it, and documents that have been forged or altered void the warranty.

Making A Claim

The Warranty Process

Contact us
Email your order ID and a description of the issue, with a photo or video if you can.
Get advice
We review the issue and offer preliminary troubleshooting and a solution.
Send it in
For a repair or replacement, ship the product to the designated service center.
Repair or replace
The center repairs or replaces the unit and returns it to you.
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Need To Make A Claim?

Send your order ID and a short description of the issue, and we will reply within one business day.

Start A Claim View Returns Policy