You have 60 days to return, exchange, or refund an item for any reason, as long as it comes back complete and in resellable condition. Here is exactly how it works.
From the day you receive your order, you have 60 calendar days to request a return, exchange, or full refund for any reason. To qualify, the product packaging, accessories, freebies, and manuals must be complete and undamaged by handling, so the item does not lose its resale value. Returns must be authorized by us before you send anything back.
We cover return shipping when the fault is ours. You cover it when the return is for personal reasons.
If you return an item for personal reasons, with no quality issue, you are responsible for shipping both ways, plus a $5 handling and restocking fee. Send us the return tracking number and proof of payment, and we will process your refund once the item is verified. An item found to be intentionally damaged will not be refunded.
Litter boxes returned used, dirty, or with odor inside require cleaning before they can be handled and resold. A cleaning fee of $30 and a restocking fee of $60, totaling $90 per unit, is deducted from the refund. A litter box returned clean and intact in its original packaging is refunded in full, with no fees. Cat litter and other consumables cannot be returned or refunded.
Please do not send anything back before we confirm your return. Once authorized, complete the return within 7 business days. After the item arrives and we verify it has no quality issues, we process the refund within 1 business day, and it reaches your original payment method within 1 to 3 business days.
If your order arrives damaged or incorrect because of our error, you will not pay any shipping fee, and no restocking fee applies. Report transit damage within 3 days of receipt with photos of the product and packaging. If a package arrives clearly damaged, refusing it at the door is the cleanest way to protect your refund.
Start every return through the Contact page with your order number, and we will guide you from there, usually within one business day.
Email your order number and the reason, and we will authorize your return within one business day.